Your service requests go through Building Stack.

Submit your requests online and track them in real time.

Free for all our tenants.

In your portal

  • Submit a service request
  • Track your requests
  • See your tickets and our notices
  • Upload or buy tenant insurance
  1. Check your inboxYou received an invitation: "Welcome to your tenant portal".
  2. Activate your accountClick "Activate your account", then create a secure password.
  3. Open the portalAt app.buildingstack.com or with the app on your phone.
  4. Submit your requestDescribe the issue, add a photo if needed, then follow the work.

No email received?

  • Write to our maintenance team: services@groupeaccueil.ca. The invitation may not have been sent yet.
  • Check your spam, junk or promotions folders.
  • Allow noreply@buildingstack.com.

Sign up without an invitation

  1. Go to app.buildingstack.com.
  2. Click "Activate your account (tenant)".
  3. Fill in the form.

Your manager will receive the request and activate your access quickly.

An emergency?

Report it directly in Building Stack and mark it as urgent. A serious problem, such as a leak or water damage, reaches us as a priority alert and our team responds as quickly as possible.
Report in Building Stack ↗

All about your tenant portal.

Another question? Write to services@groupeaccueil.ca.

What is Building Stack for?

It's the property management software we use to communicate with tenants. You submit service requests, track their progress and receive our news and notices.

Do I have to pay?

No. As long as you're our tenant, the app and all its features are free.

How do I sign up?

You must be a tenant in a Groupe Accueil residential or commercial building. You normally receive a welcome email to activate your account.

I received a welcome email, what now?

Click "Activate your account", create your password, and your tenant portal is ready.

I didn't get the welcome email.

Check your spam and promotions folders, and allow noreply@buildingstack.com. If nothing arrives, write to services@groupeaccueil.ca: the invitation may not have been sent yet.

Can I sign up without an invitation?

Yes. Go to app.buildingstack.com, click "Activate your account (tenant)" and fill in the form. Your manager will then approve your access.

How do I access the portal after signing up?

From a computer with the web app (app.buildingstack.com), or from your phone or tablet with the Building Stack app.

Is the app on the App Store and Google Play?

Yes, Building Stack is available for iPhone, iPad and Android.

What about emergencies?

For water damage, no heat in winter, a power outage or a safety issue, call us directly at 514 989-5086.

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